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SUMMARY
CSR
is responsible for professionally answering all incoming
calls and recording messages.
Processes all incoming and outgoing office mail.
Maintains shipping records, email files and fax
files. Performs
monthly supply inventory and reordering.
PRINCIPLE DUTIES & RESPONSIBILITIES
1.
Answers the telephone
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a)
Records incoming messages
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b)
Relays outgoing messages
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c)
Check daily field voice mail and update as
required.
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d)
Routes incoming calls to appropriate office |
2.
Accepts employment applications
3.
Maintains automated address book
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a)
Updates addresses, telephone and fax
information
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b)
Adds new client information
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4.
Responsible for incoming/outgoing mail
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a)
Distributes incoming mail to appropriate
personnel
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b)
Prepares overnight shipping labels
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c)
Applies proper postage to outgoing mail
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d)
Maintains postage machine
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e)
Maintains file of overnight delivery receipts
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5.
Monitors office supply inventory
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a)
Performs inventory once/month and annotates
supply form
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b)
Phones in approved orders, receives delivery,
and restocks supply room
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c)
Responsible for maintaining supply room in an
orderly and efficient manner
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6.
Responsible for processing recurring mail-out
surveys- When applicable.
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a)
Inserts appropriate survey information and
return envelopes
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b)
Addresses outgoing mail-out surveys
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c)
Applies postage
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d)
Insures adequate supply of materials
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7.
Sends/receives emails and faxes
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a)
Tracks and distributes incoming emails and
faxes
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b)
Prepares email and fax cover sheets
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c)
Maintains outgoing and incoming email and fax
logs
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8.
Arranges travel accommodations and in-house
meetings- when applicable
9.
Handles Community Advisory Council projects.
Includes coordinating monthly mail out of letters
and monthly reminder phone calls to all Community Advisory
Council members
10.
First to arrive at the office in the morning
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a)
Disarms security system
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b)
Prepares building for business
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11.
Assists data processing in coding survey data and
word processing as requested by Office Manager
12.
Coordinates distribution of bi-weekly field payroll
checks
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a)
Coordinates with Field Manager to obtain a
signature list for paychecks
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b)
Updates voice mail to indicate time of
paycheck distribution ñ if applicable |
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